2mb.games may, but are under no obligation to, honor requests for refunds for the following reasons:
Non-delivery of the product: Due to an issue with the mail or courier service. Depending on the price of the product, 2mb.games may require you to first submit proof that you have submitted a report to the mail service or courier company describing the missing item;
Download issues: You have problems that prevent you from downloading the product. 2mb.games recommends that you contact the support team for your browser provider, as 2mb.games ensures that our software can be downloaded with all major browsers, and this problem usually arises from a customer’s issue with either their browser, firewall, or network;
Irreparable defects with the software: Although all the products are thoroughly tested before release, unexpected errors may occur. This reason should be submitted to our Support Team for its approval of your refund request;
Product not-as-described: A request based on this reason is addressed on a case-by-case basis and subject to our approval. To prevent this kind of claim from arising, every customer is encouraged to check free samples ( in the form of video overviews, demo links, product samples, screen shots) of each type of the product offered before making a purchase.
Please note: If you have a problem with a charge or have a refund request, please contact us at [email protected] or by submitting a request through our contact form. We will do everything in our power, including refunds at our sole disgression, to make our customers happy.
Also note: The paypal email used for this website has the email of [email protected] and the name “2MB Solutions”. If paying via credit card, you may see a charge on your statement containing the word(s) “2MB”, “2MB Solutions”, “2MBSol”, or similar. Please contact us to resolve a problem before resorting to a chargeback to save problems for all involved. If you don’t recognize a charge on your credit card, and you did not make the charge in question, we will be happy to refund your money.